Help:Support eligibility
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Support eligibility
The MyBB group is not obligated to provide support to users, however we choose to do so on a "support us and we'll support you" basis and as such there are some instances where we choose not provide support:
Minimum Copyright
MyBB is licenced under the LGPL and therefore users may remove the MyBB copyright and credit notice from the footer of their forum, however those who choose to do so are ineligible for support on the community forums.
To receive support users must display at the very least the following "powered by" notice on every page of their forum:
Powered by MyBB.
The text must contain a link to http://www.mybb.com, an image of the text is acceptable however it must still link to http://www.mybb.com.
If your theme does not already carry the powered by message it can be added by going into your admin control panel > Templates & Styles > Templates > *Select template* > Footer templates > Footer and then adding the following code:
Powered by <a href="http://www.mybb.com" target="_blank">MyBB</a>.
Users that are found to violate this rule will be denied support temporarily (for the first offense) until rectified, or permanently for repeated offenders.
Appropriateness of content
For ethical and legal reasons the MyBB group also chooses not to provide support to websites containing any of the following:
- Hacking
- Pornography
- Illegal file distribution or piracy
- Any other forms of illegal activity
- Racist or hateful content
Users known to operate a website which contains any of the above will be noted by staff and they will be denied support in all future instances, regardless of whether the support is intended for another acceptable site operated by the user. This is because otherwise MyBB staff can not be certain if their support is benefiting an acceptable site or one that is not.
Note: We don't classify game or console modding as hacking, providing it is not used for malicious purposes.
Other instances
The MyBB staff reserve the right to deny support to any member in the case they feel it is an appropriate consequence to other rule violations commited by the user. Examples of this might be abuse towards staff or members in a support threads or if the user repeatedly sends mass private messages to staff for support.
I have been denied support, what now?
The MyBB community forums are not the only source of support available for MyBB. You may be able to find an answer to your problem here on the wiki or on another unofficial MyBB resource website such as one of those listed here.
Note: The MyBB group reserves the right to modify the support eligibility policy at our own discretion without notice.